Stop relying on
memory. Build systems
that actually work.
I design and document the processes that keep your business running consistently — so nothing depends on you remembering it, and everything can be delegated with confidence.
Most businesses run on people,
not processes.
Nothing Gets Lost
When processes live in people’s heads, they leave when people leave. SOPs ensure critical knowledge stays in your business forever.
Delegation Actually Works
You can’t hand off a task without a system. With clear SOPs, anyone can execute to your standard — first time, every time.
Quality Stays Consistent
Six Sigma is built around reducing variation. Documented processes mean the same quality output regardless of who’s doing the work.
You Can Finally Scale
Businesses hit a ceiling when growth requires the owner to be involved in everything. Systems break that ceiling and make scaling possible.
The Service
From messy workflows to clean, repeatable systems.
I don’t just write instructions. I audit how your business actually works, identify the gaps, and build documentation that people will actually use — structured with Six Sigma precision.
Process Audit & Mapping
Before writing a single SOP, I map how your business actually runs — interviewing your team, shadowing workflows, and identifying where things slow down, break down, or depend on one person. A full picture before we document anything.
SOP Writing & Documentation
Clear, step-by-step standard operating procedures written in plain language — with decision trees, screenshots, checklists, and role assignments where needed. Built to be used, not filed away and forgotten.
Systems Design & Optimisation
Using Six Sigma methodology, I don’t just document what exists — I identify waste, redundant steps, and bottlenecks, then redesign the workflow to be leaner and more efficient before locking it into an SOP.
Knowledge Base Setup
All SOPs organised into a searchable, structured knowledge base your team can actually navigate — built in Notion, Google Drive, or your preferred platform. A single source of truth for how your business operates.
How It Works
From discovery to documented system in five steps.
Every engagement follows a structured approach — grounded in Six Sigma principles to ensure the systems we build are accurate, efficient, and actually used.
Discovery & Audit
I learn how your business currently runs — which processes exist, which are undocumented, and where the critical gaps are.
Process Mapping
Every workflow mapped visually — inputs, outputs, decision points, roles, and handoffs. The full picture before we write a word.
Optimise & Simplify
Waste, redundancy, and bottlenecks identified and removed. We improve the process before we document it — not after.
Write & Build
SOPs written, reviewed, and formatted. Knowledge base built and structured so your team can find what they need fast.
Review & Handover
Final walkthrough with your team, revisions incorporated, and a maintenance plan so your SOPs stay current as your business evolves.
Packages
Choose the scope that fits your business.
Available as one-time projects or ongoing monthly retainers. Every package includes Six Sigma-informed process design — not just transcription.
Starter
Essential
For businesses that need their core processes documented for the first time.
- ✓ Up to 5 SOPs per month
- ✓ Process audit & workflow mapping
- ✓ Step-by-step SOP writing
- ✓ Role & responsibility assignment
- ✓ Basic knowledge base setup
- ✓ 1 revision round per SOP
- ✓ 1 strategy call per month
Growth
Systems Build
For businesses ready to build a full operational playbook and structured knowledge base.
- ✓ Up to 12 SOPs per month
- ✓ Everything in Essential
- ✓ Six Sigma process optimisation
- ✓ Decision trees & flowcharts
- ✓ Full knowledge base in Notion or Drive
- ✓ Video walkthroughs for complex SOPs
- ✓ 2 strategy calls per month
- ✓ Async Slack access (Mon–Fri)
Full Scale
Operational Playbook
For businesses that want a complete, department-level documentation overhaul.
- ✓ Unlimited SOPs per month
- ✓ Everything in Systems Build
- ✓ Full department-level process audit
- ✓ Cross-functional workflow design
- ✓ Team training & SOP walkthrough sessions
- ✓ Quarterly review & update cycle
- ✓ Priority response (within 4 hours)
- ✓ Monthly operations review call
What You Get
Tangible outputs — not just documents.
Every engagement produces real, usable assets your team can work from immediately.
Process Maps & Workflow Diagrams
Visual maps of every documented workflow — showing each step, decision point, role, and handoff in a clear, easy-to-follow format.
Written SOPs
Step-by-step standard operating procedures written in plain language — with context, instructions, checklists, and role assignments. Built to be actually used.
Structured Knowledge Base
All SOPs organised into a searchable, tagged knowledge base in Notion or Google Drive — a single source of truth your whole team can navigate.
Process Improvement Report
A Six Sigma-informed summary of inefficiencies found, changes made, and the estimated time or cost savings from each optimised workflow.
Maintenance & Update Plan
A schedule and system for keeping your SOPs current — so they evolve with your business instead of becoming outdated six months after they’re written.
Who This Is For
For businesses where growth is limited by how much you can hold in your head.
SOPs work best when there’s a real business to document. I come in when you’ve proven what works and need to make it repeatable — so it doesn’t depend on you doing it every time.
Not the right fit if…
You’re still figuring out your processes or haven’t established a repeatable way of doing things yet. We document what works — not what’s still being figured out.
You’re the only person who knows how things get done
If you got sick tomorrow, would your business keep running? If the honest answer is no — that’s exactly the problem SOPs solve.
You’ve tried delegating but the quality is never consistent
People can only do it your way if they know what your way is. Without documented standards, inconsistency isn’t their fault — it’s a systems problem.
You’re onboarding new team members repeatedly
Every new hire takes weeks to get up to speed because everything is tribal knowledge. A proper knowledge base cuts onboarding time dramatically.
You want to scale without scaling your own involvement
Growth that requires more of you personally isn’t scalable. Systems documentation is what allows your business to grow independent of your direct involvement.
Common Questions
Things people ask before booking.
Your business,
running without you.
Book a free 30-minute discovery call. We’ll map out which processes are most critical to document first and what a proper systems build would look like for your business.
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